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Client Service Specialist -German And Dutch Speaker
COMPANY DESCRIPTION:

International Financial Data Services (IFDS) works in partnership with State Street Bank and is Luxembourg’s leading supplier of third-party fund administration and Transfer Agency services to European investment clients and their customers. We are currently experiencing high levels of growth and are seeking outstanding finance professionals to join our organization.

The Investor Services team is performing customer service support to the organization by obtaining, analyzing and verifying the accuracy of instruction information in a timely manner.

DESCRIPTION/RESPONSIBILITIES:

The Role –

  • Answer all queries received via phone, email, facsimile and post on behalf of fund clients including shareholders, brokers or financial intermediaries, as well as fund promoters and fund management companies.
  • Act as the focal point for the day-to-day client services of the Investor Services
  • Handling multiple demands from external parties or the management line; the Associate will deliver a high quality of service to all clients in line with the company’s targets and expectations.
  • Provide support and escalation when necessary to manage and resolve any queries received from external and internal parties.
  • Play a supporting role to Customer Services Managers and drive operational excellence by implementing and embedding a continuous improvement culture
REQUIRED SKILLS:

The Profile –

  • Experience in a similar position is preferred
  • Fluency in English and German
  • A thorough and methodical approach to problem solving
  • Demonstrable experience of working accurately and with attention to detail
  • Excellent communication skills and a sound understanding of the fund administration process

Note:

As part of State Street pre-hire background screening process, we apply a risk-based approach to determine the requirement of carrying out such checks on candidates, including criminal record checks. This role is judged to be sufficiently sensitive to warrant carrying out a criminal record check. By applying for this job you are consenting to State Street completing background checks including criminal record checks

Lieu   Luxembourg
Salaire DOE
Catégorie Services Financiers
Termes CDI, Temps plein
Dernière mise à jour 20/08/2017
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