Entreprise Clearstream International SA   Lisez notre profil
Description: As an integral part of Deutsche Börse Group, Clearstream offers bank, settlement and custody services for fixed-income securities and shares to its 2,500 customers worldwide. As Europe’s leading provider of these post-trade services, the international central securities depository processes more than 10 million transactions per month, involving over 850,000 securities. We ensure that cash and securities are promptly and effectively delivered between market participants and that our customers are always notified of the rights and obligations attached to the securities they keep under our custody. Committed employees are the key factor for innovation and further growth: Without them Deutsche Börse Group would not have developed into one of the most modern exchange organisations in the world. More than 5,300 employees work for the Group - a dynamic, motivated and international team.
Contact Verena Müller
Adresse: 42 avenue J.F. Kennedy L-1855 Luxembourg, Luxembourg  
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Customer Service Officer Benelux Markets (female/male)

Customer Service Officer Benelux Markets (female/male)

Deutsche Börse Group has a vacancy for a Customer Service Officer Benelux Markets (female/male)


Clearstream Banking Luxembourg, Group Client Services, Client Services Luxembourg in Luxembourg

Field of activity

In your new position as Customer Service Officer Benelux Markets As a Customer Service Officer, you will act as the point of contact for our French and Eastern European customers on all queries relating to settlement, cash, credit facilities and custody administration issues. You will advise customers on the use of Clearstream's products and services as well as provide ongoing support and information.

Location: Luxembourg


  • Provide support to customers on the day to day use of Clearstream Banking's products and services
  • Investigate, monitor, record and resolve any queries or issues raised by the customer
  • Follow-up their day to day problems and questions in a customer focused approach


Qualifications/required skills

  • University Degree, in Business, Finance, Economics or short banking relevant experience
  • Fluency in Dutch and English is mandatory. French is an asset.
  • Understanding of financial markets and instruments is fundamental as well as knowledge of clearing and settlement processes
  • Excellent phone communication and negotiation skills
  • Accuracy, highly organized, ability to maintain up to date knowledge in a fast changing environment and assume responsibility
  • Ability to work under pressure and to meet deadlines
  • Strong team player in a multicultural environment


Dedication, team and communication skills, flexibility as well as competent handling of MS Office applications round out your profile. There are numerous good reasons to work for us: responsibility at an early stage, attractive social benefits, an international working environment and a broad variety of career opportunities. Applications from disabled persons are welcome.

Lieu   Luxembourg
Salaire .
Catégorie Services Financiers
Termes CDI, Temps plein
Dernière mise à jour 29/05/2017
Contact Verena Müller

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Question 1 Do you speak fluently Dutch?

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