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Entreprise Eurolux Consulting Ltd   Lisez notre profil
Description: EuroLux Consulting provides a specialised, proactive recruitment service for professionals looking for a new challenge within Luxembourg based banks, investment managers, trust & fiduciary services, consultancies and law firms. With our experience of the Luxembourg market and sound knowledge of the recruitment process, we provide you with a quality service, appropriate opportunities, and confidentiality. We make sure we are accurate in working together to find the right job for you.
Contact Bruce MILNE
Adresse: London, Luxembourg  
Numéro de tél.: +44 207 871 9020
Site Web:
Adresse électronique: jobs@euroluxconsulting.com
Client Service Manager - Mutual Funds – Ref ML 1489 (m/f)

Our international banking client is looking for a Client Service Manager to join their expanding mutual funds team. They have recently secured new business and require an experienced professional to manage the client delivery for this business. You will act as the first point of contact to these clients, represent the business and provide an on-going client service. This is a very important client facing position for an enthusiastic, hardworking individual.

Responsibilities include:

  • Managing key clients, acting as the main point of contact for all service related issues
  • Assisting in creation of operational guidelines, service standards etc.
  • Liaising with internal departments to ensure adherence to processes and procedures
  • Supporting clients on project related issues, reviewing progress and escalating issues where necessary
  • Monitoring agreed service levels against KPIs
  • Assisting the sales teams with advice from an operational perspective, writing RFPs and SLAs
  • Periodically reviewing the financial aspects of client business, ensuring profitability and suggesting areas to cross sell products or services
  • Ensuring reporting deadlines (internal & external) are met
  • Acting as the main point of contact for auditors

 

Requirements:

  • University degree in a finance related field
  • 5 - 10 years’ experience in a relationship management/client service and or fund operations
  • Experienced in dealing with senior management
  • Fluent written and spoken English, with an additional European language considered an advantage
  • Strong communication, co-ordination and organisation skills and the ability to multitask is essential

 

If you are looking for your next career move and want exposure to a senior client service role in a  well-established organisation, please do not hesitate to apply.

All applications are handled in the strictest confidence, and your data is never shared with any third party without your express consent. 

EuroLux Consulting has been successfully introducing professionals to prestigious employers in the Luxembourg financial services market for over 9 years.  Together, our Consultants have over 20 years of experience in the Luxembourg market, and we pride ourselves on our personal honest approach. We are dedicated to providing an accurate and professional service, working hard to provide you, the job seeker, with the right opportunities within the best companies in Luxembourg.

Please send CVs in English.  If you match the required skill sets, we will contact you to discuss the position in detail. 

If you are interested in similar positions, but your skills do not quite match the requirements above, please review our website for a selection of alternative suitable opportunities at www.euroluxconsulting.com and register with us.  Alternatively, please contact us on +44 207 871 9021 for a more informal conversation, as we are available to discuss your career aspirations at any time. 

Lieu   Luxembourg
Salaire Highly Competitive
Catégorie Comptabilité / Finance, Services Financiers, Fonds d’Investissement
Termes CDI, Temps plein
Dernière mise à jour 20/04/2017
Contact Bruce MILNE

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Question 1 Have you got at least 5+ years experience in a similar client service role in Luxembourg?

Question 2 Have you got experience in dealing with senior management?

Question 3 Do you speak fluent English and have a valid work permit?

CV (votre CV ne doit pas dépasser 2 Mo)
 


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