Entreprise Lombard International Assurance S.A.   Lisez notre profil
Description: Lombard International Assurance is Luxembourg’s leading cross-border life assurance company, providing wealth structuring solutions using unit-linked life assurance as a platform to high net worth investors and their families. We are an autonomous company, not tied to any bank or investment management company
Adresse: 4, rue Lou Hemmer L-1748, Luxembourg  
Numéro de tél.: +352-34 61 91 410
Site Web:
Adresse électronique:
Market Leader – French market

Your role 

  • Act as one of the first points of contact for our high-quality distribution partners, such as financial institutions, family offices, tax lawyers, estate planners, etc. in the French Market

  • Aim to provide a world-class “post sales” service by means of close follow-up, very efficient communication and a high level of pro-activity

  • Leverage on service excellence to strengthen relationships with partners and achieve long term positive cooperation

  • Develop and implement service improvement initiatives

  • Proactively solve operational issues and provide regular reports to management and team

  • Ensure day to day workload is managed in a timely and efficient manner amongst the team members, continually assessing ways to improve

  • Take independent ownership of projects ensuring quality of content delivery within deadlines

  • Coach and develop the team. Conduct appraisals, agree objectives and identify training needs

  • Ensure team performance objectives are achieved and proactively contribute to departmental performance objectives

  • Be independently able to engage team members to achieve high performance levels


Your profile


  • About 5 years customer service and few years of people management experience gained within the financial/insurance sector

  • Ideally, you have been running a client service desk in the financial sector

  • A people manager with a proven track record of managing high performing teams

  • Excellent communication skills: being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner

  • Ability to listen to other opinions as well as being confident of your own and find balanced solutions

  • Team player with excellent interpersonal and communication skills

  • A mature person capable of working independently and able to demonstrate a high level of initiative and problem solving capabilities

  • Possess drive, influential and persuasive skills as well as the ability to achieve results through working in a logical and systematic manner

  • Flexible and adaptable you will enjoy challenging situations in a changing environment

  • French native level and excellent English is necessary and any other European language would be an advantage.

Lieu   Luxembourg
Salaire .
Catégorie Services Financiers, Assurances
Termes CDI, Temps plein
Dernière mise à jour 24/03/2017

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