Entreprise Globality SA   Lisez notre profil
Description: Globality SA is an international health insurer and the center of competence for the expatriate healthcare business of the Munich Re Group.

With more than 65 million expatriates living and working world-wide Globality SA operates in a rapidly growing, highly dynamic market. Internationally operating companies and their expatriate staff as well as individuals and their families place their trust in Globality’s expertise.

The company launched its operations in April 2008. With headquarters based in Luxembourg and its world spanning network of assistance and service partners, Globality’s reach is truly global.
Adresse: 1A Rue Gabriel Lippmann Parc d’Activité Syrdall L-5365 Munsbach, Luxembourg  
Site Web:
Policy Administrator (m/f) Spanish speaking


The Policy Administrator will guide Clients, Individuals and Groups, through their initial application and ensure the smooth handling of their insurance policy lifecycle. He/she will be part of a team and will work within the legal framework following internal guidelines and processes.


In this position you will report to a Team Leader within the Policy Administration department and you will be responsible for:

  • Analyzing the client’s needs and establishing appropriate contracts
  • Evaluating and accepting risks and determining premiums and payment allocation in new contracts
  • Providing accurate international Customer Service both by phone and in writing to clients, distribution partners and HR Departments
  • Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation, overall department reporting
  • Taking ownership for assigned or designated internal projects related to Policy Administration
  • Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards
  • Resolving or assisting in the resolution of service breakdowns & complaints and actively contributing to keep these to a minimum
  • Ensuring that the appropriate medium is used for both internal –and external communication
  • Acting as a point of contact for any query in regards to policy administration
  • Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures, compliance and legal issues,
  • Ensuring that insurance law updates are applied internally


  • A relevant experience in Insurance Policy Administration and/or Client Services in the insurance sector, preferably in Health Insurance is compulsory
  • Able to clearly and comprehensively outline complex issues both verbally and in writing
  • Strong client service focus
  • be able to work in a team as well as autonomously
  • Excellent organizational skills and the ability to manage own work efficiently
  • Ability to meet deadlines and prioritize work effectively
  • Outstanding communication skills, proactive and solution oriented
  • Ability to maintain performance and positive relationships in stressful situations
  • Strong attention to detail and self-motivation
  • Good command of MS office products
  • Spanish language skills at native level
  • Fluent English (company language); any other language skills would be an asset.
Lieu   Luxembourg
Salaire Not communicated
Catégorie Assurances
Termes CDD, Temps plein
Dernière mise à jour 14/01/2017

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Lettre de motivation
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Question 1 Can you speak and write Spanish at a native level?

Question 2 Do you have experience in handling Insurance Policies?

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